Warranty Claim

If you’re having any issues with your device or have encountered a manufacturing defect, do not worry, we are always ready to assist!

Please kindly fill out our warranty form below and we’ll get back to you as soon as possible. Valid proof of purchase and batch number required.

Note:
A person of legal age must be present with a valid government-issued ID to receive any of our replacement packages.

Hours of Operation: Monday to Friday, 9:00am–5:00pm (EST)

Warranty Form

NOTE: A Warranty Claim must be requested and filled out on the website within 30 days from the date of purchase on the receipt. To request a Warranty Claim, please fill out the form below:

Excise Stamp Purchased:* Alberta Stamp Manitoba Stamp New Brunswick Stamp Ontario Stamp Federal Stamp

First Name*

Last Name*

Address (No PO Boxes)*

City*

Province*

Postal Code*

Email Address*

Phone #*

How many devices are you claiming?*

Nasha Model*

Flavour*

Reason for the warranty claim?*

Date of purchase*

Store purchased from*

Batch Number* example: Nasha Products - 2021/08/31 or Nasha 40K Products - 2023/07 (located on the box)

Upload Photo of Defective Devices* File upload requires a form app (Shopify default contact form cannot send attachments).

Upload Photo of Original Receipt* Use a form app for attachments, or ask customers to reply to the confirmation email with photos.

Note: In compliance with amendments to applicable laws, certain restrictions may apply for specific provinces.

Warranty Claim

Warranty Form

Thank you! Your warranty claim has been submitted successfully.

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